Privacy Policy

Chain Tech Soure Privacy Policy

This policy was last updated september 20, 2020.

At ChainTechSource privacy is paramount. We understand the importance of safeguarding personal information held on our servers or network, or that is intended to be stored on our servers or network. We have made protecting the privacy and confidentiality of Personal Data, which is any information belonging to an identified or identifiable natural person, sometimes referred to as a data subject, a core component of the way we do business.

This Privacy Policy explains how we work to protect the privacy and confidentiality of Personal Data, as well as the types of information we collect, how we use it, and under what circumstances we release it to third parties. This Privacy Policy is intended to comply with the regulatory obligations of the nations in which ChainTechSource provides its Services, including the Indian General Data Protection Regulation ("GDPR").

The terms "Service" and "Services" have the same meaning in this Privacy Policy as they do in the User Agreement, with the exception of API services, which are regulated by a separate agreement. You should not use the Services if you do not agree with this Privacy Policy in general or any portion of it in particular. This Privacy Policy is reviewed on a regular basis to ensure that any new obligations or changes to our business model are accounted for. We reserve the right to make changes to this Privacy Policy at any time by posting an updated version on our website.

1. Collection of Personal Data

We collect the following information when you use or use the Services

  • a. Information You May Provide Us

    You may provide us with information about yourself by filling out forms on our website or in our app, or by contacting us by phone, email, or other means. This includes information you supply when registering to use the Services and reporting a problem with the website or our app

  • b. Information We Collect About You

    We automatically collect the following information for each of your visits to our website or app

  • i. Login Information -

    We keep track of technical information regarding your usages of the Services, such as the browser and version you're using, the wallet identification, the wallet's last access time, the IP address used to create the wallet, and the most recent IP address used to access the wallet.

  • ii. Device Information

    We collect information about the device you use to access your accounts, such as the hardware model, operating system and version, and unique device identifiers, but this data is anonymized and unrelated to you.

  • iii. Wallet Information

    If you use our Services to establish a blockchain wallet, you'll get a public and private key pair. We collect an encrypted file when you log out of the Wallet that, if unencrypted, would contain these keys as well as your transaction history. We will collect the unencrypted public key when you enable alerts in your Account Settings so that we can send you notifications. We will never ask you for an unencrypted private key, and we will never be able to decode any Wallet file data

  • iv. Transaction Information

    We may collect and keep information on transactions you make in your Wallet that convert one virtual currency to another in accordance with our Conversion Service, as specified in our User Agreement (e.g., Bitcoin for Ether).

  • c. Information We Collect as Required by Law

    We may collect information from you in order to comply with regulatory responsibilities related to know-your-customer (“KYC”) and anti-money laundering (“AML”) regulations, depending on the Service. The following is a list of the types of information we collect from you.

  • i. Full Name

  • ii. Residential Address

  • iii. Contact Details (Telephone Number, Email ID)

  • iv. Date and Place of Birth, Gender, Place of Citizenship

  • v. Bank Account Information

  • vi. Credit Card Details

  • vii. Transaction History and Account Balance

  • viii. Your Status as a Politically Exposed Person

  • ix. Proof of Income

  • x. Proof of Address

  • xi. Passport, Driver’s License, Government Issued Identification Card for verification for identity

  • c. Information We Collect from Other Sources

    We also get data from other sources, which we integrate with the data we gather through our Services. Consider the following example.

  • i. We may employ third-party services that may or may not be co-branded as ChainTechSource, but we will make this obvious. Third-party services may collect data in accordance with their own privacy rules.

  • ii. From time to time, we may use "cookies" to help personalize your online experience with us. A cookie is a little text file kept on your computer that assists us in making your visit to our site more "user-friendly." More information about the cookies we use can be found in our Cookies Policy. Cookies provide us information about how you use the site, which we may use to improve it and your experience with it. Personal Data gathered by cookies will be processed in accordance with this Privacy Policy. You should receive an alert message with each cookie if you have set your browser to notify you before accepting cookies. You can disable cookies in your browser, but you should be aware that our site, like most other popular sites, may not function properly if cookies are disabled.

  • iii. Basic Personal Data, such as your name and address, as well as bank account information, may be provided to us by banks or payment processors that you use to transfer fiat currency.

  • iv. We may get anonymized information about you from advertising or analytics sources, including, but not limited to, how you reached our website.

2. Use of Personal Data

ChainTechSource will use the collected personal data in the following ways.

  • a. In using our Services, we endeavor to understand and meet your needs and preferences.

  • b. Develop new service and product offerings and improve existing ones.

  • c. Manage and expand our company's operations.

  • d. Execute any actions for which you have given your permission.

  • e. To prevent and investigate fraudulent or other criminal activities.

  • f. To respond to customer service requests and answer user questions.

  • g. Comply with all legal and regulatory obligations

    We also reserve the right to utilize aggregated Personal Data to better understand how our users use our Services, as long as the data cannot be used to identify any specific person.

    Third-party web analytics technologies are also used to help us understand how users interact with our website. These third parties may employ first-party cookies to collect information about how users interact with our website. This data is used to create reports and to assist us in improving our website. The reports reveal website trends without revealing the identities of individual visitors. You can choose not to use these third-party analytic tools without compromising your experience on our site.

    We will treat your Personal Data in a lawful and fair manner, and we will not use it for reasons other than those for which we have notified you, such as selling it individually or in bulk for commercial purposes.

3. Disclosure of Personal Data

We may share your information with chosen recipients to fulfil activities necessary to provide you with certain Services and/or in connection with our efforts to prevent and investigate fraudulent or other criminal activity. All such third parties shall be required to protect data in accordance with our Privacy Policy by contract. The honorees are divided into several categories

  • a. In order to provide the Services to you, companies within the ChainTechSource business family are situated across the globe.

  • b. Cloud service providers to store certain personal data and provide disaster recovery services, as well as to fulfil any contract we may have with you.

  • c. Providers of fraud detection services who will do various fraud detection tests on personal data provided

  • d. Spam and abuse monitoring companies are making software available to prohibit users from using the Services in unsupported ways through programming.

    In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of ChainTechSource's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by ChainTechSource is among the assets transferred, we may share Personal Data with a buyer or other successor.

    Unless we are required by law to disclose Personal Data, or we are exempted from, released from, or not subject to any legal requirement regarding the disclosure of Personal Data, we will require any person to whom we provide your Personal Data to agree to comply with our current Privacy Policy or requirements substantially similar to such policy. We shall make reasonable commercial efforts to ensure that they comply with any policy or requirements; but we will have no liability to you if any person fails to do so unless specifically forbidden by law.

    We will require a court order, or equivalent proof, from any third-party seeking access to the data we hold, including, without limitation, any government or enforcement entity, that they are statutorily authorized to access your data and that their request is valid and within their statutory or regulatory power.

    A public blockchain may be used to record funding and transaction information linked to your use of certain Services. Public blockchains are distributed ledgers that are designed to record transactions in an immutable manner over large networks of computer systems. Many blockchains are vulnerable to forensic analysis, which can result in deanonymization and the unintended disclosure of private financial data, particularly when blockchain data is paired with other data.

    We are unable to delete, edit, or alter personal data from blockchains since they are decentralized or third-party networks that are not controlled or administered by ChainTechSource or its affiliates.

4. Security of Personal Data

We use adequate physical, technological, and organizational safeguards and security measures to secure Personal Data. Your Personal Data is sent to us over the internet, which determines its own routes and ways for transmitting data from one point to another. We conduct frequent audits of our procedures and security measures to ensure that they are being properly implemented and that they remain effective and suitable.

To protect Personal Data, every member of ChainTechSource is committed to our privacy rules and processes. Our site has security procedures in place to protect the information in our control from loss, misuse, and unauthorized alteration. Our server, in particular, uses TLS (Transport Layer Security) security protection to encrypt your Personal Data while it travels over the internet, preventing individuals from accessing it.

5. Retention of Personal Data

The amount of time we keep Personal Data outside of our backup system depends on the reason it was gathered and utilized, such a

  • a. When you subscribe to our Services, you give us personal information.

  • b. Data about the location of a country

  • c. Information about your preferences

  • d. IP address and login details

    When your Personal Data is no longer required for the purposes for which it was obtained, we will either erase any information that identifies you or safely destroy the records, if this is permitted. However, we may be required by law to keep records for a certain period of time even after you stop using a specific Service. For example, we are required by anti-money laundering legislation to keep the following information for five years after our commercial connection with you has ended.

    *A copy of the records we used to meet our client's due diligence requirements.

    *Documentation and records of our transactions with you and our relationship

    This term may extend after the end of the specific relationship with us, but only for as long as we are required to do so for audit, regulatory, or other accounting purposes unless otherwise forbidden by law. We have procedures in place to destroy, delete, erase, or convert Personal Data into an anonymous form when it is no longer required.

6. Storage of Personal Data

Your Personal Data is kept secure in India. ChainTechSource ensures that necessary security requirements for data protection, confidentiality, and security are in place. We will transfer and store the information we gather from you in locations outside of your country and India, as described below:

We may share your Personal Data with other firm subsidiaries, service providers, and business partners (i.e., Data Processors) who work on our behalf outside of India. We shall guarantee that any transfer of your Personal Data outside of India is permissible and that Data Processors in foreign countries are required to comply with the GDPR and the Indian Data Protection Act. If Personal Data is transferred to the United States, we may rely on appropriate standard contractual terms in particular situations.

7. Retention of Personal Data

The following are the rights that you have in connection to the Personal Data we have about you.

  • a. Access to Information

    If needed, you can ask for specific information and we will confirm whether we are processing your Personal Data and, if so, what information we are processing, and, upon request, we will supply you with a copy of that information within 30 days of your request.

  • b. Rectification

    It is critical to us that your Personal Data is accurate and up to date. We shall take all reasonable measures to ensure that your Personal Data is accurate, complete, and up-to-date at all times. You have the right to have erroneous or incomplete Personal Data held about you corrected

    If we have shared your Personal Data with others, we will notify them of the correction as soon as possible. If you ask us, we will also tell you with whom we have shared your Personal Data if it is possible and legal to do so, so you can contact them directly.

    You can email us at (fill in the email address) at any time to let us know that your personal information has changed, and we will update your Personal Data according to your instructions. In order to process such requests, we may demand supporting documents from you as proof that we must preserve them for regulatory or other legal reasons.

  • b. Rectification

    It is critical to us that your Personal Data is accurate and up to date. We shall take all reasonable measures to ensure that your Personal Data is accurate, complete, and up-to-date at all times. You have the right to have erroneous or incomplete Personal Data held about you corrected

    If we have shared your Personal Data with others, we will notify them of the correction as soon as possible. If you ask us, we will also tell you with whom we have shared your Personal Data if it is possible and legal to do so, so you can contact them directly.

    You can email us at (fill in the email address) at any time to let us know that your personal information has changed, and we will update your Personal Data according to your instructions. In order to process such requests, we may demand supporting documents from you as proof that we must preserve them for regulatory or other legal reasons.

  • c. Removal

    You have the right to request that we delete or remove your Personal Data in certain circumstances, such as if we no longer require it and we are not bound by any legal or regulatory obligations to do so. Such requests will be governed by any agreements you have with us, as well as any retention restrictions that we are required to follow under applicable laws and regulations.

    If we have shared your Personal Data with others, we will inform them of your erasure request as soon as practicable. If you request it, we will also tell you with whom we have shared your Personal Data, if possible and legal, so that you can contact them directly.

  • d. Processing Restrictions /p>

    In certain cases, such as if you challenge the accuracy of your Personal Data or object to us processing it, you can ask us to block or suppress the processing of your Personal Data. It will have no effect on our ability to save your Personal Data. Before we decide not to comply with any requested restriction, we will notify you.

    Wherever possible, if we have provided your Personal Data to others, we will inform them of the restriction of the processing. If you request it, we will also tell you with whom we have shared your Personal Data, if possible and legal, so that you can contact them directly.

  • e. Data Portability

    You may have the right to acquire Personal Data you have submitted to us (in a structured, frequently used, and machine-readable manner) and re-use it elsewhere, or to request that we transfer it to a third party of your choosing in certain situations.

  • f. Objections

    You have the right to request that we stop processing your Personal Data, and we shall comply with certain conditions.

  • i. Unless we can demonstrate sufficient legal grounds for the processing, we will rely on our own or someone else's legitimate interests to process your Personal Data.

  • ii. Processing your personal information for the purpose of direct marketing.

  • iii. Processing your Personal Data for research, unless we have a good basis to believe it is required or advisable for the fulfilment of a public-interest job by a regulatory or enforcement agency.

  • iv. Automated Decision-Making and Profiling: You have the right to request that we not make a decision about you based solely on an automated process (e.g., through automatic profiling) that affects your ability to access our Services or has another significant effect on you unless we can demonstrate to you that such a decision is required for us to enter into or perform a contract. Even if a decision is required to enter into or perform a contract, you have the right to challenge it and request human involvement. If we agree to such a request by ending our connection with you, we may not be able to provide our Services. Any of these rights can be exercised by contacting us at (fill email address).

8. Acceptance

You approve your acceptance of this Privacy Policy by using the Services. At any time, Blockchain has the right to update or amend this Privacy Policy. If we make any significant changes to our Privacy Policy, we will post the new Policy here and tell our users at least 30 days before the changes take effect, so you are always informed of what information we collect, how we use it, and when we release it. Please revisit this page frequently to see whether this Privacy Policy has been updated or modified.

9. Queries and Complaints

Any inquiries about this Privacy Policy, ChainTechSource's collection, use, and disclosure of Personal Data, or legal access to your Personal Data (to be disclosed) should be made to (fill in email address).

If you have a problem with how we handle your Personal Data, please contact us as soon as possible at (fill in email address), and we will do our best to address your concerns as quickly as possible. This does not affect your right to file a complaint with the data protection regulatory body in the country where you live or work if you believe we have broken the law.

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